My wife WANTS a Nexus One. If you aren't familiar, that is the new Android phone from Google. It is seriously cool. It might be the smartest of the smartphones. (watch the Apple iPhone fans go nuts over that little comment)
That is where the problems start...
We have been T-Mobile customers for a long time. She is 10+ years... I came on about 6 years ago. And Google/T-Mobile seem to be putting up as many roadblocks as they can find to halt existing customers from getting the Nexus One. In fact, the way they are even handling new customers should qualify as a #fail.
We have a family plan... but Google/T-Mobile doesn't allow the Family Plans to work with the Nexus One. And even if we change to the Unlimited Plan that we have access to (as long time customers), they consider this a "downgrade" and would hit us with an additional equipment charge.
Did I mention that the ONLY plan available for the phone only has 500 minutes? Either of us can kick 500 minutes in a week. The unlimited nights and T-Mobile to T-Mobile calls would help, but we usually use about 1500 minutes a month.
My wife thinks that most of the plan related difficulties revolve around Google's policies. And they are the 8,000 pound gorilla. They will likely get away with whatever they want.
But T-Mobile has some blame here, too. the lovely Mrs. GarageGuy has talked with several customer service people at T-Mobile (Google doesn't seem to talk to anyone). Each time, she gets a different story. T-Mobile hasn't managed to train everyone on the ins and outs of the most anticipated phone available to them.
All around, it is a fail.
Wouldn't is make sense...
to make the customer seem valued? Wouldn't it be smarter to make buying something easy? Isn't it obvious that the people that would be prime candidates for this phone would use more than 500 minutes a month?
It is just a big fat Cluster Fail...
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