Looking Out From the Garage

Customer dis-service Pt. II

Here is the other one...

There is some infill near where I live.  There are some VERY nice houses being built in the $500k-$600k range.  A couple of these were finished late last year.  Now, the builder is building a small subdivision (I think it will be about 10-12 houses) next door.  The first two houses haven't sold yet, and the new ones are coming along nicely.  

All good so far...  Now the not so good.  

The two completed houses have grass.  Weedy, uncut grass.  No other landscaping.  No pinestraw.  No mulch.  Nothing.  Just weedy, uncut grass and a few bare patches where some landscaping should be.  These are REALLY pretty houses.  One has a four car garage (right up my alley) and the other a three car.  Both sit on about an acre each.  I'm not crazy about them being on a major through street, but they look really nice, and there are a few homes a little farther up the road that are of the same level. 

But, come on.  The builder isn't bothering to take care of the yards?  Does he expect to sell people houses that cost half a million dollars without making them look good? 

Now the agent and broker...

We have two listing services here in the Atlanta area.  Depending on where the property is located, one service may have a higher following than the other.  This area has a higher following with one of the services.  They aren't listed on that service.  They are on the service that isn't used as much in this immediate area.  

The listing features one old picture.  Again, these houses are VERY nice, but there is only one picture that goes back to before the sod was put down.  No pictures of the gorgeous cabinetry, granite counters or beautiful moldings. 

Lazy.  

But, as a REALTOR, I can't poach...  aarrggghh! 

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0 commentsLane Bailey - REALTOR & Car Guy • July 18 2007 05:05PM

Customer dis-service Pt. I

There are a few things that have my shorts in a bunch... so, here they are.  Careful.  They've been brewing for a little while.

There is a house in my subdivision that has been under contract since February... that's right, February.  It will six months if it closes on time.  This house is listed with a flat-fee company.  The listed price was reasonable (I'll be curious what it actually sold for).  When it went up for sale, it was a well kept house.  Of course, now it looks pretty run down.  The grass was cut once or twice, and is LOADED with weeds.  It is actually a fight to get to the front door.

I didn't really know the seller.  His family was transferred out of town, and they had to sell the house.  Of course, they didn't want to "pay the commission" to have a full service brokerage.  The seller called me and asked if I would show his house if he had a call from an unrepresented seller.  I told him that I would, and he could either pay me ($50) to show it, or I could take them as a client and he could pay me 3% if one of them bought it.  He told me his friend that lived and worked about 30 minutes away was doing it for less ($20).  Ummm... no.  Then, he actually told a prospect to drop in on me if I was home and ask me to show the house.  Because I am a nice guy, I showed them the house.  They had a lot of questions, and took almost two hours.  (Think I got paid for that?)

Anyway, he emailed me after I showed the house and asked if I could give him any feedback.  I told him that the grass needed to be cut, the bushes made it difficult to get to the front door, and that the house really needed staging.  Boy was that a mistake.  I got torn into for the grass and the bushes.  He didn't want to spend the money to stage.

Remember, this isn't my listing.  I'm not making any money here.  And, he asked. 

Anyway, the folks that looked at the house were somewhat interested, but couldn't write an offer yet.  Then, I find out that the house is actually pending.  The flat-fee company didn't actually add the kick-out portion on the sale contingency to the contract when he did the contract for the folks that tied it up for the last 5 1/2 months.  Someone forgot.  Ooops. 

Do you think that four or five months of mortgage payments are more than the other 3% commission (he's paying a 3% fee to the buyer's broker)?  I might have been able to get the house sold for him and closed a few months ago, but no chance.  I wonder if it'll close on time, too.

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Unless otherwise noted, all content of this blog is the property of Lane Bailey, ©2012 Lane Bailey. 

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4 commentsLane Bailey - REALTOR & Car Guy • July 18 2007 04:49PM